A ticket’s journey in AI driven Application Management and its maturity model

Empathy for a helpdesk ticket? No one knows the lifecycle of a ticket better than the helpdesk team but in many scenarios, tickets go through a lot of processing. To understand the ticket resolution and…

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5 benefits of having an AI driven AMS within your enterprise

We all love ROIs. Human minds are driven by ROIs, be it getting the cheapest deal for your favorite mobile phone in the flash sale or getting clothes for the upcoming festival, how much you…

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AI and AMS: Rick and Morty of managed services

What Artificial Intelligence does to Application Management Services (AMS) is what Grandpa Rick does to his grandson Morty in the popular cartoon show, Rick and Morty. To give you a perspective, Grandpa Rick is futuristic,…

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