Companies are waking up to the importance of cloud-based field service management operations given that poor scheduling and improper manual planning are affecting turnover rates. A 2022 report found that 11.4% employees in the professional…
ServiceNow’s customer service management tools are dramatically reshaping the industry with its high levels of efficiency. It has earned the name ‘visionary’ from Gartner and rightly so. It can resolve complex issues end-to-end by collaborating with multiple departments to identify the root…