The insurance industry in the Nordic region, much like elsewhere, is undergoing continuous evolution, largely propelled by the influence of digitalization. With changing customer expectations and growing competition, insurance providers are constantly on the move…
Are you an insurer making baby steps with personalizing your customer journeys? Quite a few insurers have already moved on to hyper-personalization, so will your efforts matter? We’re here to tell you baby steps are…
This blog gives you a subject expert and a thought leader’s two cents about the new-age insurance needs and the prospects of AI in insurance. Our previous blog brought to you the top trends and…
This blog presents top trends and priorities for insurance businesses identified by Stuart Rose, subject expert and strategic advisor at Aite-Novarica “Stop chasing trends,” is the “smart” advice dealt all too often to businesses. You…
This blog highlights the key numbers that can help you understand where you stand in terms of insurance customer experience and improve it. It’s an established and widely accepted fact that insurers need to transform…
This blog gives tips to insurers on improving insurance customer journeys and insurance customer experiences for the new-age audience It is widely agreed that the pandemic was a shot in the arm for the rapid…
Register for a free webinar on How AI can shape insurance CX journeys: From quotation to claims A McKinsey online survey conducted of more than 3,000 individual policy holders across Europe in October 2019 showed…
“You don’t earn loyalty in a day. You earn loyalty day by day.” Sales pro and business trainer Jeffrey Gitomer’s words, in his book ‘Customer Satisfaction is Worthless, Customer Loyalty is Priceless’ seem to be…
Today, the insurance industry is galloping towards digital transformation after decades of crawling and being caught up in a complex web of legacy systems. But it has also meant that the need to meet the…
