DevOps as we know is an integrated environment aimed to have an overview of the software development process. But users in every business environment face deployment related challenges such as lack of commit insights on the stages of software development, absence of real time analytics, lack of dashboards to oversee the activities, increase in time taken to complete projects due to un-foreseen delay, and cost overrun due to delays in project completion.

What is ServiceNow DevOps?

ServiceNow DevOps is a dashboard-based interface that allows you to connect to the important deployment tools in every step of your software engineering lifecycle like planning, coding and orchestration. You will be able to create value through transformation & integration with ServiceNow DevOps. With this, you can now leverage the Now platform to improve development and deployment process and reduce time spent on administrative processes. The unique collaborative out-of-the box integrations in ServiceNow DevOps help you with automation of change management, tracking, monitoring and request approval system.

DevOps Agile team planning

DevOps Agile team planning simplifies the planning methodologies and management by synchronizing action items with development. Further, it helps in agile planning from one place and prioritizes work for all the teams. It also lets you plan across agile teams and tasks. Major features like development integration, integrated performance insights, and data model strengthens your software development planning.

Change and release management

Change and release management is the key feature of ServiceNow DevOps that enables the DevOps change process with automated change approvals and governance. The change acceleration lets you accelerate the change process with the help of analytics. The change request volume section shows the total number of change requests executed till date. You can also access all the open DevOps change requests by relooking into the approval policies to cut down on manual approval. In a manual change control process, these actions can take days to months of labor. However, ServiceNow DevOps reduces the duration of change request from days or weeks to a few hours.

Integration hub

Integration hub will help you in simplifying integrations by eliminating the complex external integration tools and consolidating it into Now Platform. It also allows you to integrate with tools like Jenkins and GitLab from a single point of reference. Here, DevOps integrates with external planning, coding and orchestration tools automatically and this feature lets you raise change requests at any stage of development.

DevOps Insights

DevOps Insights is a dashboard that is aimed to gain deep visibility into the real time metrics like KPIs, SLAs. As the workflow normalized for all the engineering teams, diving deep into the key insights can lead to a lot of time and cost savings. The dashboard consists of a flexible graphical view that is helpful for DevOps administrators. The administrators can monitor activities, track KPIs, track performance with the help of ServiceNow Performance Analytics. Moreover, they would be able to breakdown access based on pipeline, app or step. For an instance, if there is a long lead-time between code commitment and production, if you are an administrator, you will be able to check for any manual process in the pipeline that might slow down the regular pace.


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