The concept of “electronic commerce” is not a 21st century buzzword as many might assume. Online shopping, in its most primitive form, traces its root back to 1979 when Michael Aldrich invented Videotex. But the…
2015 brought alarming news for the insurance industry with record-breaking drops in customer experience satisfaction. In an increasingly commoditized market, insurance companies need to fast realize that customer experience is one of the most important…
This is in continuation to the previous blog on ‘Mobile Application Management in the BYOD age’ which explained enough the importance of considering the MAM (Mobile Application Management) for enterprise mobile applications, here is something about the MAM technique provided by…
As advancements in technology happen, the chances for apps becoming more vulnerable to security threats are on the rise. In this age of BYOD (Bring Your Own Device) where people need access corporate data, it…
Cross-selling and Up-selling techniques have been in practice from generations. Cross-selling is a technique that allows one in educating of products that would be essential with the product purchased. Up-selling, on the other hand, is…
IoT is no doubt inducing retail investments but at the same time making in-roads for the retailer to connect with the customer at every possible opportunity and accentuate their shopping experience. This clearly indicates that…
So your organization has a global presence. Traditional organizational operations and structures have worked well for you. But global presence also brings global competition along with the challenges of global business phenomena like digitization. Your…
When the going gets tough, the tough go shopping. Sounds anonymous and it is! So, where are the retailers heading when the going gets tough? Are they heading for ecommerce, omnichannel or sticking to their…
Ask any executive who has led an organization through a large, transformative change, and he or she will tell you that a company’s vision is only as good as the people behind it. This article…