Speed, agility, and effectiveness are demanded from today’s retail businesses. With the explosion of social media, Omnichannel shopping, and the pressure to expand into new formats and countries, it has become critically important for retailers to provide flexible and reliable solutions to their customers and to find innovative ways to increase satisfaction with the services provided. None of this is possible without a single, comprehensive source of consistent and accurate data. Retailers need to be able to rely on a proven, scalable platform that enables the business to adapt to their changing requirements while providing a superior total cost of ownership and actionable business insight. Oracle MOM was built for retail by retailers. Retailers can quickly innovate with a solid, agile platform they can count on for years – one that remains open and flexible for both processes and systems.

However, to deliver exceptional customer experience retailers must make sure that their platforms, systems are up to date and ensure that they are performing efficiently. It is very important to have a sophisticated system in place to run your business. A healthy system to keep your business running is the result of effective maintenance and monitoring of significant components like infrastructure and network.

For this, Oracle Retail Managed Services provides dedicated Oracle Retail expertise post-implementation who will work across time zones 24/7 and safeguarding the ongoing health and accessibility of your Retail Technology investments. We support the entire Oracle Retail Suite inclusive of Oracle Retail Merchandising, Oracle Retail Omnichannel, Oracle Retail Supply Chain, Oracle Retail Planning & Optimisation.

Retailers’ Pain points solved by Oracle Managed Services:

Consistent high-level monitoring of the health of your retail business

Errors, however minor, should be detected in the early stages as they could pose major threats in the future. This is why Oracle advocates periodic and daily health checks to ensure retailers to seamlessly perform their merchandise operations. Oracle retail MOM performs automatic health checks to substantiate, examine and perform integration health checks on the database in response to any critical error. It assists in identifying file corruptions, examining the batch status and FTP server, and even helps in generating findings reports for solving various cases.

Supervise contextual application performance and workflow

Application performance is one of the most common problems that retailers face where the scope of severity is high mostly because they are identified and reported by end-users. Leveraging Oracle MOM, retailers can painlessly supervise the performance of their application server. The user-friendly dashboard allows administrators to easily diagnose the cause of low performance and be able to proactively fix them before end-users. Not only that, they can also monitor and view various application server metrics, CPU consumption, response time and even view log events of the application server.

Troubleshoot IT Issues

IT managers often encounter problems with communications services that are hard to detect, isolate and resolve. The resulting lengthy mean-time-to-repair intervals can cause user dissatisfaction lost productivity and damage to brand image. For enterprise IT managers who need to swiftly troubleshoot communications network failures and service degeneracy, the Oracle Enterprise Operations Monitor permits rapid problem detection, isolation and resolution using unique end-to-end session correlation and real-time analysis capabilities.

Disaster Recovery and Management

Oracle Cloud Infrastructure provides highly available and scalable cloud infrastructure and services that enable the DR for your applications to be reliable, secure, and fast.

An application can fail because of failures in the underlying infrastructure or issues related to changes in software or hardware configuration. It’s important to include monitoring capability in your DR solution design so that application failures are detected and alerts are sent. Depending on your requirements, your DR solution can range from simply backing up application data and configurations to a fully active-to-active failover setup that seamlessly mitigates many types of failures. By providing Infrastructure Services, existing storage issues were fixed by replacing faulty disks and bringing the storage box live in production; a prompt backup mechanism was devised to avoid data loss during system failures.

Backup Recovery and Management

Backup and recovery procedures safeguard your database against data loss and help in the reconstruction of data, should data loss occur. Recovery Manager (RMAN) is an Oracle utility that can back up, restore, and recover database files. It is an attribute of the Oracle database server and does not require separate installation.

You can also implement operating system commands for backups and SQL*Plus for recovery. This method, also called user-managed backup and recovery, is fully supported by Oracle. Although the use of RMAN is highly advocated because it is more robust and greatly simplifies administration.

Optimized Incident Ticket Management

Certain incidents impact services and cause outages & breakdowns in an IT environment. Such types of incidents require quick intervention and troubleshooting. Use Oracle Advanced Support platform to capture and manage this data within the Incident Management. With Incident Management you can identify faults in the IT infrastructure and enable a service delivery user to create, route, update, resolve, and close incident tickets.

Optimized Problem Management & Root Cause Analysis

Problem Management (under Oracle Advanced Support Platform) aims to resolve the root causes of incidents and thus to minimize the adverse impact of incidents and problems on business that are caused by errors within the IT infrastructure and to prevent recurrence of incidents related to these errors. Its main aim is to establish workarounds to reduce the impact of incidents occurred, and then to minimize the occurrence of the incidents by systematically eliminating the root causes.

Thus, streamlining various business processes and troubleshooting issues at the right time would drive efficiency and business agility and deliver significant cost savings, thereby creating a competitive advantage in the long run.

Shifali Dumpala

Shifali is a content writer and has a passion for exploring technologies that impact everyday life. She majorly focuses on retail domain and handles various kinds of marketing content including white papers.