The Agile model restructured hierarchies, simplified processes, automated workflows and left the IT infrastructure team squabbling around trying to cope up with the pace that the agile project teams worked. Much of the process efficiencies…
When Mark Zuckerberg unleashed his 2016’s yearly challenge of building a simply AI bot called Jarvis in Facebook, the whole world gaped in fascination that their sci-fi fantasies are finally here. Inspired by the movie…
The rapid growth of DevOps in the last decade changed the landscape of the entire project development to be more collaborative and spontaneous. This has now resulted in the rise of integrated services that blurs…
“Empowered customers are on the move: 40% of consumers have a high willingness and ability to shift spend, with an additional 25% building that mindset.” Forrester. There was a time when having an innovative product…
A superior customer experience can always be associated with a successful company. It’s no wonder that many business leader’s share the view that a best-in-class customer experience helps a company grow faster and more profitably.…
My experiments with Super Mario adventures once led to successfully skipping one of the stages to what I thought was a straight route to the princess. Minutes later I realized that I cannot do anything…
Imagine taking up the job of CIO in a medium-sized software development company whose survival depends on the well-being of their interconnected systems. The organization is in this crucial juncture where a small team of…
Ahoy! It is this time every year, the ultimate carnival of digital disruption where new ideas, stories, processes and products are unleashed with enormous vigour. ServiceNow®’s Knowledge conferences facilitates a spotlight for experts and enthusiasts…
Are you keeping up the newest releases and developments in ServiceNow ITSM tool? The reality of IT is looking into the future which always creates engagements and that is where our job is live. ServiceNow…
What is it? Well, intros don’t have to be long, nor do they have to be hard. But they do have to exist. Let’s take a look on how to integrate ServiceNow with Solarwinds NPM.…
Service Desk: The single point of contact between users and IT Service Management. Tasks include handling incidents and requests, and providing an interface for other ITIL processes. The primary functions of the Service Desk are incident control,…
In my previous post I discussed about several ERP solutions which are available in market today. Out of that, the two largest players are SAP & Oracle. SAP has a current market share of 22%…
