Trust. A short word it may be, but it has a lasting effect in the business world, especially for companies processing vast amounts of data. Retail brands that have created a storefront require regular updates about the system and service status of their website. Pages like a status tracker provide useful insights that allow retailers to tweak, edit, and adjust their website as they require.

Retailers that use Salesforce B2C Commerce have a powerful tool at their disposal. With the Salesforce Trust Site, customers can gain access to their website’s status and functioning through transparent measures. These include providing users with service status details, security features, and compliance measures thus earning and maintaining their client’s trust.

A POD is a central location where several collections of computing, storage, and network resources are located in a single data center. A sandbox is an instance that offers a test area within the POD.

System status updates

Salesforce Trust Site offers 3 features called the System Status Updates that allow users to see various aspects of their storefronts in a single place. With the help of these features, retailers can check the status of their storefront through a visual representation of the health of the POD containing the company’s instances and whether it is ready for deployment or if it requires maintenance, or if it is live.

By delivering transparent services, Salesforce builds and maintains the high standards of trust, efficiency, and security that Salesforce Trust Site offers. Easy to use, access, and understand, status updates are available at the retailers’ fingertips.

Here are the three different status updates that users can find attached to their instances, on the Salesforce Trust Site:

  1. Current status
    The current status tab offers users the completed or pending service update status on their projects. Current statuses of instances and PODs are tracked here.Colors assigned to service status:

    • Green means that the service is available and functioning.
    • Blue tabs offer more information about the instance, not related to performance issues, or service disruptions.
    • Purple indicates maintenance in the instance. Salesforce updates the user about scheduled maintenance work.
    • Yellow is when service degradation happens. As mentioned above, service may be slower than usual when service-disrupting activities are carried out.
    • Red translates to a disruption in service, rendering the instance inaccessible to users.
  2. History
    The tab next to current status provides users with a detailed look into their POD and instance history. This also includes past and upcoming scheduled maintenance on a handy calendar, so that reallocating or rescheduling POD and instance activities is seamless.
  3. Maintenance
    Among one of the service disruptions that websites face is for maintenance. Although maintenance is essential to keeping systems running well, they can slow down or halt instances. Salesforce keeps users in the loop by updating them ahead of time about scheduled maintenance.

POD-wide service disruptions

Any disruption to the working of the instances results in service disruptions. When Salesforce carries out maintenance, or if new updates and releases are out, they can cause instances to slow down, or pause completely. In order to minimize the damages that these disruptions can cause, retailers are automatically apprised well in advance, so that they can schedule their workflows to flow seamlessly alongside instances and maintenance measures.

Here are a few of the service disruptions that can cause instances to run slower than usual:

  • Releases
  • Maintenance
  • Patches

Salesforce always places customers first. To make sure that customers know when scheduled maintenance happens, and to plan sandbox testing accordingly, users can opt to subscribe for maintenance emails, or peruse notifications within the Salesforce Trust Site.

Click here to download an extensive guide on Salesforce Commerce Cloud and learn more about the Salesforce Trust Site to gain better insights on their website health and status.

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