All posts by Shifali.Dumpala

Impact of Covid-19 on the Retail Industry

The global spread of COVID-19 since January 2020 is resulting in a slowdown in economic activity across the world. While COVID-19 spreads globally, the retail industry braces for the outbreak’s fallout. Interesting stats depicting the…

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Changing the face of CX with AI-powered Chatbots

Chatbots in retail are enjoying a surge due to the omnipresence of messaging apps. Retailers are using these platforms to bridge the gap between online and in-store experiences. By leveraging the ability to develop a…

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The Future is Sensory Search

Sensory search is the act of searching the internet for something using a picture or your voice. Sensory search opens new possibilities and enables users to pick what they want with less effort, regardless of the need…

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Reboot Retail with Virtual Reality

Virtual Reality will be among the biggest trends transforming retail. In the coming years, shopping malls will evolve as people come to shop not merely for a product but a distinct branded experience. Retailers can…

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Augmented Reality: Driving Retail Business to the Next Level

We are on the threshold of a compelling, expansive and imaginative time in which our experiences and our reality are being expanded through the merging of the physical and virtual worlds. Immersive technologies such as…

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Targeting Customers on-the-go with Geofencing!

With an incredible amount of accurate location-based data being transmitted from mobile devices, Geofencing provides a huge opportunity for retailers to Deliver a personalized customer experience Build a stronger customer relationship Increase footfall to physical…

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The Age of Engagement: High-touch Customer Experience in a Digital World

Consumers today travel a far more complex road than the traditional marketing funnel largely due to the emergence of technologies. Unlocking our customers’ path to purchase allows retailers to substantially enhance their experiences and bring…

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OCAPI 19.10- What’s new?

Salesforce Commerce Cloud’s platform surfaces a full set of RESTful Open Commerce API’s (OCAPI). Open Commerce API allows external web applications to interface with core e-commerce functionality like cart, checkout, and search, as well as…

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Aspire Systems @ NRF 2020 – Inspiring Retail Innovations

With NRF 2020, the world’s largest retail conference, just around the corner leading retailers from around the world will descend upon New York City to better understand the trends, challenges, and opportunities facing the retail industry.…

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Oracle Retail Omni channel V19 – What’s up next?

In a world of Modern Retail to deliver the ultimate retail Omni channel experience, retailers must be able to: Pivot their business processes and focus to the customer Adapt to the fluid customer journeys Drive…

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The future of e-commerce is bright with RPA

Due to rapid technology advancement, e-commerce is undergoing a major transformation and is steadily becoming more efficient and customer-centric than ever. Technologies such as Artificial Intelligence, Machine Learning, and Augmented Reality are already widely used…

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Combat Ecommerce Testing Challenges with DCqaf

With $50 billion+ in gross transactions, more and more retailers are relying on the Magento platform because of the unconquered end-user experience that it provides. In order to maintain that quality, testing plays a crucial…

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