In these times of Covid-induced restrictions, changing customer habits are creating tough competition in the retail industry. To be a cut above the rest, enterprises must leverage digital technologies like artificial intelligence, machine and deep…
Many studies state that most organizations make only about 5% to 20% of sales with new customers whereas they make 60% to 70% sales when it comes to existing customers. This speaks volumes about how…
In the time and age where 86% of buyers are willing to pay more for a great customer experience, there is no doubt in the minds of businesses how important it is to deliver an…
One of the things people realized during this pandemic is that they could manage almost all aspects of their life and lifestyle from the comfort of their home. Doorstep-delivery, remote working and video calls made…
An increasing number of tech-savvy customers led by millennials prefer the do-it-yourself model be it business, shopping or banking. Recent research suggests that two-thirds of customers choose self-service over talking to a customer service personnel.…
Enterprises losing money on software budget are in dire need of license optimization techniques that can help them plug the overriding cost. Only when you recognize a problem, can you begin solving it. With massive…
The risk of compliance audit, by software publishers and vendors, leading to heavy loss of money and work disruption is omnipresent in enterprises. Organizations often struggle to identify what software they own, where they are…
ServiceNow HR Service Delivery is a superior solution for enterprises that wish to expand their digital excellence in an organization. According to a Sierra-Cedar survey, ServiceNow has the highest adoption rate out of any HRSM…
ServiceNow is the largest Enterprise Service Management player in the market and continues to dominate with the breadth and depth of its portfolio. The Forrester Wave in 2019 recognized ServiceNow as a leader in ESM.…
ServiceNow’s customer service management tools are dramatically reshaping the industry with its high levels of efficiency. It has earned the name ‘visionary’ from Gartner and rightly so. It can resolve complex issues end-to-end by collaborating with multiple departments to identify the root…
In today’s rapidly upgrading world of IT, organizations are looking to invest in innovative testing methodologies to propel their deliveries and stay ahead of the curve. It has now become vital for enterprises to modernize…
