Life as we know it came to a standstill because of the pandemic, and retail businesses were forced to rethink their e-commerce strategies to stay afloat in a crowded market. Add into the mix the…
Once an avid mall rat, Jane Doe is now content to do all her shopping from home. The tech-savvy consumer thinks nothing of toggling between various touch points — be it her mobile device or…
The transition to online behavior has accelerated, whether for researching, shopping, entertaining, or connecting. Now more than ever, digital transformation is a priority for retail businesses for their sustenance. They have to focus on starting…
In the previous blog, we had seen the ways in which retailers can provide helpful, impactful, and timely CX during the crisis and in the long run as well. What we’re witnessing is a digital acceleration brought…
The pandemic has taught us the importance of being digital in the retail business and it has taught the customers the safety and convenience of shopping online. Today, even the customers who used to love…
The Covid-19 pandemic has created a tipping point, significantly shifting consumer behavior and creating the opportunity for retail to disrupt itself. In response to this, we have seen that retailers have ramped up digital commerce…
The Covid-19 pandemic has created a paradigm shift in consumer behavior causing a significant change in the retail industry trends. It has changed the way we work, shop, and communicate with people more than any…
COVID-19 has brought in a new set of circumstances for retailers. Take a look at a few retail industry insights, trends, and transformations that have emerged due to the pandemic. From the above stats, it…
Global technology services firm Aspire Systems becomes “Consulting Partner” for Salesforce Commerce Cloud. Salesforce Commerce Cloud is one of the leading Unified Cloud Commerce platforms in the industry that offers best-in-class features and functionality allowing…
In a crisis, the traditional ways of doing business don’t always work. As we read in our previous blog, within just few months into the COVID-19 pandemic, we have seen its split impact on the…
The global spread of COVID-19 since January 2020 is resulting in a slowdown in economic activity across the world. While COVID-19 spreads globally, the retail industry braces for the outbreak’s fallout. Insights and Trends depicting…
Chatbots in retail are enjoying a surge due to the omnipresence of messaging apps. Retailers are using these platforms to bridge the gap between online and in-store experiences. By leveraging the ability to develop a…
